All goods for delivery in the UK are despatched using Royal Mail Special Delivery. Most items will be delivered between 2 and 5 working days from the time the order is placed and payment has cleared. We will always endeavour to have your order with you as soon as possible.

Cancellation of Orders

Orders can be cancelled or amended at any time prior to despatch. To change an order, please email as soon as possible and we’ll be able to amend or cancel your order. The sooner we are contacted, the better chance there is of changing your order details before it gets to the despatch stage.

Returned Goods and Refunds

We have a 30 day return period, during which time a full refund will be issued, provided that the goods are returned in their packaging. Both packaging and goods must be returned in a re-saleable condition, as new, clean and undamaged.

Customers will be responsible for the cost of returning goods to us and we are not responsible for any loss or damage that may occur in transit when goods are returned. For this reason, it is suggested that Royal Mail Special Delivery is used to return unwanted items to us.

Goods must be returned to Wright FM Hearing, 34 Carnew Road, Banbridge, BT32 5PS, not later than 30 days after the date of receipt.



If any product under warranty is found to be defective, please return it to the address above. The goods sold come with a variety of warranty periods, depending on the manufacturer. If under warranty, the device will be repaired and returned to you at no cost. If outside of the manufacturer’s warranty, please contact us for advice in the first instance, and we can advise as to the possible cost of repair.


Minimum Age

Customers must be 18 years of age or older for us to accept orders

Privacy Policy

Wright FM Hearing will never share your personal details or confidential information with any third party. We take customer confidentiality very seriously and always seek to protect personal information and ensure that it is never passed on to any external organisations. All information is stored and processed in accordance with UK law.

Card Payment Security

All transactions made on this website using credit or debit cards are safe. Wright FM Hearing are responsible for all website transactions, and all credit and debit card details are entered on a secure page.